City of Palmerston Website Redesign
A modern, accessible council website designed to streamline services, events, and community information delivery online.
Client
City of Palmerston
Services
UX research, UI design, Drupal build
Industries
Local Government
Date
March 2025
Challenge
The previous website lacked structure, consistency, and usability, creating barriers for residents accessing essential services.
Outdated navigation made tasks difficult, and inconsistent styling weakened clarity. The mobile experience underperformed, causing frustration for on-the-go users. Content management limitations slowed updates, resulting in outdated information. Accessibility issues further impacted inclusivity, prompting the need for a modern, scalable redesign aligned with community expectations.
Our solution
We rebuilt the website with a modular, mobile-first system that improved usability, management, and performance.
Our team restructured site navigation, introduced reusable components, and optimised performance across all devices. We improved accessibility, enhanced content workflows, and ensured residents could quickly complete key tasks. The new platform empowers council staff, reduces friction, and supports future growth with a sustainable digital foundation.
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